Shipping Policy

We do our very best to get your order to you as quickly as possible. We also put in a lot of care to ensure your crystals arrive to you in a safe and secure way.  Please allow up to 1-3 business days for order processing. 

Domestic Shipping

• Tracked Standard Shipping Australia wide - $10 (2-8 days)

We ship all of our orders via Sendle. Once your order is shipped, you will receive a confirmation email which will include a Tracking Number. Delivery timings are subject to Sendle. We have no control over delivery times or delays. Once parcels are dispatched we are no longer responsible for any transit issues that may arise.

International Shipping (New Zealand, United States, & Canada)

• Calculated rate provided by third party carrier at checkout

PLEASE NOTE: WHERE ANY IMPORT DUTIES OR TAXES ARE PAYABLE IN A DESTINATION THE CUSTOMER IS SOLELY RESPONSIBLE FOR PAYMENT OF THOSE. ONCE YOUR ORDER LEAVES OUR SHOP ANY TAX LIABLE FOR WILL NOT BE OUR RESPONSIBILITY.

 

 

We put a lot of care into packaging your order to make sure that it arrives to you safely, however every now and then damage may be caused in transit  PLEASE NOTE: we are NOT liable for any damage caused during transit, as all items are inspected and all perfectly fine when prepared for postage, however we will accommodate as much as possible with any damage that may be caused during your parcels travel to you and will work with you to get this resolved.

If you have any questions regarding your order, please do not hesitate to contact us and we will be happy to assist.

Refunds & Returns

Great care is taken when packing to ensure your items are as safe as possible during shipping. We carefully check each item before we ship it out to you, but in the occasion an item is damaged during delivery please contact us through email at thearchercollection@gmail.com within 24 hours of the delivery of your purchase. Damaged item will need to be returned for a store credit. 

* Please select carefully when making your purchase as we do not offer refunds or accept returns for change of mind. 

Please bare in mind that majority of crystals will have some natural chips or lines in them ie. indentations, holes & inclusions which are completely natural. We want to reassure you that we would never sell an item that was heavily damaged or noticeably faulty unless clearly stated in product information at a discounted price. All of our crystals are photographed in natural indirect or direct sunlight, we do not use artificial lighting in any of our photos. Please bare in mind colour/resolution may vary from monitor screen.